01
Uptime commitment
We target 99.9% monthly uptime for the Winstia application, excluding scheduled maintenance announced in advance.
02
Support response times
Professional and higher plans receive priority support with a target first response within one business day. Business and Enterprise plans include a dedicated account manager, and Enterprise plans include faster, contractual response targets.
03
Maintenance
Planned maintenance is scheduled during low-traffic windows and communicated on our Status page.
04
Status & incidents
Live service status and incident history are published on our Status page.
Questions about this policy?
We're happy to explain anything in plain language.